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Kent Patch

Emergency Communications

Kevin R. Sipple - Assistant Director

911 Public Safety Blvd.  Dover, DE 19901

(302) 735-2203 / Fax: (302)  734-6039

Email:  Kevin.Sipple@co.kent.de.us

 

Office Hours: 8:00am-5:00pm Mon.-Fri.

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Emergency:

911 or (302) 678-9111

 

Non-Emergency:

(302) 734-6040

 

Police Non-Emergency:

(302) 739-4863

 

Fax:

(302) 734-6039

 

Public Safety Home

Incident Command Vehicle

 

 

Emergency:

911

 

Fire Alarms:

(302) 678-9111

 

Non-Emergency:

(302) 734-6040

 

Police Non-Emergency:

(302) 739-4863

 

Fax:

(302) 734-6039

 

Public Safety Home

Incident Command Vehicle

Emergency:

911

 

Fire Alarms:

(302) 678-9111

 

Non-Emergency:

(302) 734-6040

 

Police Non-Emergency:

(302) 739-4863

 

Fax:

(302) 734-6039

 

Public Safety Home

Incident Command Vehicle

Emergency:

911

 

Fire Alarms:

(302) 678-9111

 

Non-Emergency:

(302) 734-6040

 

Police Non-Emergency:

(302) 739-4863

 

Fax:

(302) 734-6039

 

Public Safety Home

Incident Command Vehicle

Emergency:

911

 

Fire Alarms:

(302) 678-9111

 

Non-Emergency:

(302) 734-6040

 

Police Non-Emergency:

(302) 739-4863

 

Fax:

(302) 734-6039

 

Public Safety Home

Incident Command Vehicle

Emergency:

911

 

Fire Alarms:

(302) 678-9111

 

Non-Emergency:

(302) 734-6040

 

Police Non-Emergency:

(302) 739-4863

 

Fax:

(302) 734-6039

 

Public Safety Home

Incident Command Vehicle

The Division of Emergency Communications, also known as Kent Center is the true first responder to all Fire/EMS emergencies throughout Kent County.  Our mission is to act as a vital and critical link between our public safety agencies and the citizens they protect and serve.  We strive to ensure the preservation of life and property by treating all who use our services with professionalism, courtesy and compassion and by relaying accurate information in a timely and efficient manner.  Our Communications Center provides countywide 911 emergency call-taking, dispatching and centralized communications services to 18 volunteer fire departments and 13 EMS agencies.

  

The Kent County 911 Center is dedicated to providing the highest quality 911 Service and committed to ensuring the prompt dispatch of the emergency services in your time of need.  If at anytime you have concerns, you should immediately contact Assistant Director, Kevin R. Sipple at (302) 734-6040 or by email kevin.sipple@co.kent.de.us.

 

LUOFB

Our community’s first responders, while independent of the County, work closely with the Department of Public Safety to provide public safety to residents. Please select the service below to locate and contact the organization you seek. Please remember to call 911 in an emergency situation.

 

 

North Bowers Fire Department

3285 Main St.  Frederica, DE 19946

Phone (302) 335-4640 Fax (302) 335-1324

www.bowersfire.com

 

Camden-Wyoming Fire Company

200 E. Camden-Wyoming Ave. Camden DE 19934

Phone (302) 697-8671 Fax (302) 697-7975

www.cwfc41.com

 

Carlisle Fire Company

615 N.W. Front St. Milford DE 19963

Phone (302) 422-8001 Fax (302) 422-2146

www.carlisle42.com

 

Cheswold Fire Company

371 Main St. Cheswold DE 19936

Phone (302) 736-1516 Fax (302) 736-6237

www.cheswoldvfc.com

 

Citizens’ Hose Fire Company

103 W. Commerce St. Smyrna DE 19977

Phone (302) 653-9858 Fax: (302) 653-9422

www.citizenshosecompany.com

 

Clayton Fire Company

214 Railroad Ave. Clayton DE 19938

Phone (302) 653-7317 Fax: (302) 653-3712

www.clayton45.com

 

Dover Fire Department

Headquarters – 103 S. Governors Ave. Dover DE 19904

Station 2 – 911 Kenton Rd. Dover, DE 19904

Phone (302) 736-7168 Fax: (302) 736-7166

www.doverfire.org

 

Farmington Fire Company

20920 South Dupont Highway Farmington DE 19950

Phone (302) 398-4445 Fax: (302) 398-3720

www.farmington47.com

 

Felton Community Fire Company

9 E. Main St. Felton DE 19943

Phone (302) 284-4800 Fax: (302) 284-9581

www.feltonfirecompany.org

 

Frederica Vol. Fire Company

411 Frederica Rd. Frederica DE 19946

Phone (302) 335-3235 Fax: (302) 335-1169

www.fredericavfc.com

 

Harrington Fire Company

20 Clark St. Harrington DE 19952

Phone (302) 398-8931 Fax: (302) 398-4350

www.harringtonfireco.com

 

Hartly Vol. Fire Company

2898 Arthursville Rd Hartly DE 19953

Phone (302) 492-3677 Fax: (302) 492-3680

www.hartlyfire51.com

 

Houston Fire Company

143 Broad St. Houston DE 19954

Phone (302) 422-5811 Fax: (302) 422-3821

www.houston52.com

 

Leipsic Vol. Fire Company

318 Main St. Leipsic, Dover DE 19901

Phone (302) 674-0829 Fax: (302) 674-2694

www.leipsicvfc.com

 

Little Creek Vol. Fire Company

311 Main St. Little Creek DE 19961

Phone (302) 674-2149 Fax: (302) 674-0522

www.littlecreekfire.com

 

Magnolia Vol. Fire Company

2 N. Main St. Magnolia DE 19962

Phone (302) 335-3260 Fax: (302) 335-3587

www.magnolia55.com

 

Marydel Fire Company

110 Firehouse Lane, Marydel DE 19964

Phone (302) 492-9917 Fax: (302) 492-8428

www.marydel56.com

 

South Bowers Vol. Fire Company

57 Scotts Corner Rd Milford DE 19963

Phone (302) 335-4666 Fax: (302) 335-4273

 

Smyrna America Legion Ambulance Service

900 Smyrna Clayton Blvd. Smyrna DE 19977

Phone (302) 653-6465 Fax: (302) 653-9342

www.ambulance64.org

 

PrimeCare Medical Transport – City of Dover

601 Fulton St. Dover, DE 19904

Phone (302) 422-0900 

The Delaware Emergency Notification System (DENS) is a notification system dedicated to notifying Delaware residents in the event of an emergency in their area. The Kent County Emergency Communications Division, along with the Delaware Emergency Management Agency, encourages residents who exclusively use mobile telephones to register their numbers in a statewide database that will be used for the Delaware Emergency Notification System.

Additional information regarding this program is available on the Delaware Emergency Management Agency website at http://dema.delaware.gov/brochures/DENS_Flyer.pdf

 

To register click below.

 

 

 Banner

 

 

911IMG

Most of us take this important task for granted; a guarantee that someone else will be there on the other end of the phone, ready to help at a moment's notice. As simple as it may seem, the system of 911 is both very clever and very sophisticated. Lets take a look at what happens when you call.

 

Most phones have the capability to dial into 911.

When you dial into 911:

  • The signal goes to the phone company's database.
  • There, it finds out the information that you supply the phone company when you start your service. 
  • Then your signal, along with the information is sent to us in the form of Automatic Name and Location information (ANI/ALI). 

Our 911 Center is now Phase II compatible with most cellular telephone companies.  After ten seconds we can send a signal to your phone to request your GPS coordinates. With most cellular carriers we can determine your location to within about 50 feet.

When you dial 911 please stay on the line, do not hang up! Calls into 911 are taken in the order in which they are received.

The Dispatcher answering your 911 call determines the type of service needed using a proven and efficient interview process. They provide initial help if necessary and then immediately contact the appropriate emergency agency to provide assistance.
 
The Dispatcher is the first link in the Fire/Medical Survival Chain, providing Pre-Arrival and Post-Dispatch instructions to callers with a fire/medical emergency. Critical procedures such as CPR, airway management, and childbirth, just to name a few, can be started before more advanced help arrives.

The Dispatcher uses a Computer Aided Dispatch terminal. Together with a touch screen telephone interface, information about the caller's location and phone number is available for verification by the Dispatcher.

A Dispatcher is a public safety employee who asks questions to determine the who, what, where, how and why (as well as the what should/can/might be done) in a multitude of circumstances, in which the caller often mistakenly assumes that the answers are obvious.

The Dispatcher knows that action taken based on incomplete or inaccurate information can endanger callers, victims and the responders.

That is why he or she must make sure answers to questions are clear, complete and precise. If an answer is "far," for example, the Dispatcher must ask: "how far? " If someone is having chest pains in a large building," the Dispatcher must ask: "What's the best access to the patient?"  You can help by being as precise and exact as possible when providing information during a 911 call.

Once the Dispatcher has analyzed the situation, the call is immediately routed by computer to a dispatcher for the appropriate emergency response (Police, Fire or EMS) to provide the service(s) needed.

Emergency Preparedness 
Voluntary Registry

Dis Reg

EMERGENCIES AND DISASTERS
SOMETIMES HAPPEN WITH NO WARNING.

 

YOU NEED TO BE READY..

 

‘911’ and DEMA (Delaware Emergency Management Agency) in
collaboration with other agencies, both state and non-state, have
developed this online, secure Voluntary Registry to help you
prepare for an emergency event before it happens.


More information and/or to register
please visit:


www.de911assist.delaware.gov


Questions? Please call DEMA at (302) 659-DEMA (3362) or Developmental Disabilities Council at (302) 739-3333

To view any Fire or EMS District click the attached links:

 

Kent County Fire District map

 

Kent County EMS District map

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